Rachel Retterath - Instructional Design

To support foundational equipment training, I developed this introductory eLearning course on skid steer operation. The course excerpt incorporates interactive elements such as tabbed content and labeled markers to help learners explore the equipment's anatomy and best practices for use. It uses video content to demonstrate key operational concepts. Designed as the first step in a larger training program, the course focuses on building awareness and familiarity, with formal skill validation occurring later through a hands-on equipment evaluation.

The audience is commercial landscaping employees who are new users of large equipment and are working toward equipment certification.

Created using Articulate Storyline, Camtasia, and AI voiceover from ElevenLabs.

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I designed and developed this eLearning to prepare employees for an upcoming Windows 11 upgrade. The course provides a high-level preview of key interface changes, new features, and what users can expect during the transition. Using a straightforward, responsive design, the module prioritizes clear visuals and concise content to build confidence and reduce uncertainty ahead of the rollout.

The audience is a diverse workforce at a large, multisite law firm with varying levels of technical ability. The anticipated user is someone who self-reports a lack of confidence in new technology.

Created using Articulate Rise, Snagit, Camtasia, Microsoft Office products, and Windows 11.

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I developed a technical reference guide for frontline employees to support efficient and accurate use of a retail point-of-sale (POS) system. The document features clear, step-by-step instructions paired with labeled screenshots to guide users through intermediate-level tasks and workflows. Designed for usability in fast-paced environments, the resource emphasizes clarity, visual support, and easy navigation to help employees quickly resolve questions and perform tasks with confidence.

The end users were retail associates who had completed their initial POS training, but were still in training on more advance skills.

Created using Google Docs and Windows Snipping Tool.

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To support inclusive workplace practices, I designed this infographic outlining five key tips for more effective and inclusive meetings. I combined concise messaging with simple visuals and a clean design to create an accessible, easy-to-use resource. This job aid is intended for quick reference to help learners apply inclusive behaviors in real time.

Created with Canva.

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To promote safe digital practices during a high-risk time of year, I developed this one-page holiday cybersecurity resource for an internal newsletter. The piece combines festive, engaging visuals with clear, actionable tips to help employees protect themselves both at work and at home. It balances a fun seasonal aesthetic with strong visual hierarchy and concise messaging, making it easy for readers to quickly absorb and apply essential security practices.

This was intended for an employee audience of diverse ages and technical familiarity at a large greenhouse & garden center operation, not all of whom use a computer for their professional work.

Created with Canva.

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